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Credit Requirements - To open a winery or brewery account please send us the following:
To view a Portable Document Format (.pdf) file, click on the link pointing to the document. The documents on this site were created in Adobe Acrobat version 4.0. Download the most current version of the Adobe Acrobat Reader.
As soon as we receive and process an original of the completed credit application and other information, we will establish an account number and set up your password to use our online price list.
Initial Order - Please include credit card information, a cashier's check or money order to cover the cost of the merchandise on your initial order and we will bill you for the shipping charges. Winery and Brewery equipment pre-orders require a 25% down payment at the time the pre-order is placed.
Credit Terms - After the first order and following credit approval, our normal credit terms are Load over Load/Net 15 Days for the first six months (e.g. pay for the prior shipment before we send the next shipment, or in 15 days, whichever comes first), and then Net 15 Days after the first six months.
Freight - Shipments are sent via regular UPS, UPS 100 Weight (for orders weighing between 200 and about 600 pounds), or by truck for orders of 500 or 600 pounds and over or as you direct. FedEx (formerly Viking) truck shipment rates are discounted 62% for customers in California; 66% for customers in the Western states of Arizona, Colorado, Idaho, New Mexico, Nevada, Oregon, Utah and Washington; and 55% for most of the rest of the continental United States. The minimum charge for a FedEx shipment is $52.65. Please inquire for rates on shipments to Hawaii and Alaska. We use FedEx for shipments to the Western states listed above unless you specify another carrier. Truck shipments are sent Freight Collect. UPS shipments are sent Prepaid and the shipping cost is added to your invoice.
Will Call - Will Call orders are welcome. Please phone, fax or e-mail your Will Call order a minimum of 24 hours in advance of desired pick up time. We will confirm pick up time with you or suggest alternate times if your desired time is not available.
Damaged Merchandise - For UPS shipments, please notify your UPS service center immediately and request an inspection. For truck shipments, note missing or damaged items on the Bill of Lading and request a damage claim form from the driver. Please phone us immediately if there are any discrepancies or damage to your shipment. If you desire to return a product, please phone us within 10 days with the invoice number, date of shipment and reason for return. We will immediately issue a Return Goods Authorization (RGA) number to be included on the packing slip with the returned merchandise. No credit will be given without an RGA number or after 10 days from shipping date. Special order items are not returnable.